Resume
Sandeep Kurapati
Senior Product Manager · Restaurant Technology & Commerce Platforms
Petpooja · India · 8+ years at Petpooja
Open to: Group PM · Head of Product · Senior PM · Remote and relocation considered
Professional Summary
Eight years at Petpooja — progressing from BDE to Operations Manager to Senior Product Manager — building the restaurant technology stack that now serves 1,00,000+ outlets across India. I've owned product at every layer: the POS and kitchen operations systems restaurants run on daily, the catalog infrastructure that keeps menus in sync across every channel, the online ordering and dine-in products guests interact with, the multi-brand operations platform franchise groups depend on, the integration platform wiring Petpooja to aggregators and hardware, and the backend service architecture underpinning it all.
My edge is the ability to hold the full system in mind while making decisions at the product level. A catalog data model isn't just a schema — it determines how fast a chain can push a price change, whether an aggregator sees the right availability, and how a brand manager controls outlets across the country. I design for those downstream consequences, not just the immediate feature. I can write a system design document in the morning and a merchant-facing product spec in the afternoon.
I also know what to say no to. I've deprioritised technically complete features weeks before launch because pilot data falsified the assumption. I've pushed back on business-driven scope expansion when reliability data showed the platform wasn't ready. The discipline that separates a senior PM from an experienced one is knowing which constraint is load-bearing — and being willing to defend that to stakeholders with data, not deference.
Selected Impact
Core Competencies
Experience
Senior Product Manager — Restaurant Technology
April 2024 – PresentPetpooja
India's largest restaurant tech platform · 1,00,000+ outlets
Full product ownership across the restaurant technology stack — POS, catalog, online ordering, dine-in, multi-brand operations, integration platform, and the backend service architecture that connects them. Operating as de facto Head of Product for the restaurant technology division.
- Designed the unified order data model for the restaurant POS — billing, KOT routing, table management, menu, and payment on a single record. Checkout time fell from 47s to 18s across 4,200 outlets; billing errors dropped 34%.
- Built catalog infrastructure propagating menu changes to POS, aggregators, and QR menus in under 4 hours for 200-outlet chains (down from 3 days). Serves 15,000+ outlets as single source of truth.
- Owned integration platform connecting POS and catalog to 40+ third-party systems — onboarding from 6 weeks to 9 days with versioned APIs, webhooks, and sandbox environments.
- Defined backend platform service decomposition — six independently deployable domains, event-driven backbone, idempotent financial paths. Platform uptime 99.7% (from 98.1%); cascading failures −82%; new capability build time −40%.
Product Manager
July 2020 – March 2024Petpooja
India's largest restaurant tech platform
Merchant-facing tooling, finance enablement, GST compliance, and Android restaurant application product line.
- Built GST standardization product — HSN mapping engine, configurable tax rule system, GSTR reporting from POS transaction data. Compliance errors −67% across 10,000+ merchants.
- Built finance enablement layer: settlement engine, reconciliation, payout visibility. Settlement support tickets −41%; 89% of exceptions auto-reconciled.
- Owned Android restaurant application product line — billing terminals, KDS, captain order apps across 8,500+ active devices; 99.1% crash-free session rate.
BDE → Operations Manager
February 2018 – June 2020Petpooja
India's largest restaurant tech platform
Progressed from sales to operations leadership before transitioning into product management, building strong commercial understanding and execution discipline.
- Led operational execution, onboarding systems, and cross-team coordination before transitioning to Product.
- Monitored staff performance and developed improvement plans.
Skills
Expert = own the decision, defend the trade-off, ship it. Practitioner = drive it with the right technical partner.
Restaurant & Operational Systems — Expert
Catalog & Commerce — Expert
Platform & Architecture — Expert
Finance, Compliance & Payments — Practitioner
Product Leadership — Expert
Tools
References
I can provide references across three layers of collaboration:
- Engineering Directors and Staff Engineers who worked directly with me on POS, catalog, platform architecture, and Android — for technical depth and cross-functional effectiveness
- Product leadership and business stakeholders who observed roadmap strategy, prioritisation calls, and CPO-level presentations — for strategic judgment
- Sales and operations leaders who partnered with me on go-to-market for POS, multi-brand, and integration platform — for commercial awareness and stakeholder management
All metrics reflect outcomes from Petpooja's restaurant technology products. No NDA-protected customer data is disclosed. References can verify specific figures on request.