Nine products. Every layer of the stack.

Menu Management · Catalog Architecture · Multi-Outlet · Data Standardization

Built the catalog infrastructure serving as the single source of truth for menus across 15,000+ restaurant outlets. A change that took 3 days to propagate across a 200-outlet chain now takes under 4 hours — automated, auditable, and consistent across every channel simultaneously.

Third-Party Integrations · Partner Ecosystem · APIs · Operational Automation

Rebuilt third-party integrations from bespoke engineering projects into a repeatable platform product. Partner onboarding reduced from 6 weeks to 9 days. 40+ active integrations running with 99.4% order acceptance rate and under 5-minute menu sync latency.

Tax Compliance · Product Standardization · Merchant Impact · Regulatory Requirements

Built GST compliance into the POS and catalog workflow — not as a separate tool. HSN mapping engine, configurable tax rule system, and GSTR reporting generated directly from transaction data. Compliance errors down 67% across 10,000+ merchants; compliance is now a byproduct of normal operations, not a separate monthly effort.

Online Orders · Aggregator Integrations · Order Routing · Operational Efficiency

Built the order acceptance and routing layer that connects every online channel — web, app, aggregators, QR — directly to the POS and kitchen, eliminating manual re-entry. Order defect rate from online channels reduced 52%. 99.4% of online orders now flow into operations automatically, with no staff intervention at the acceptance step.

Customer Experience · Restaurant Operations · Digital Ordering

Built the full dine-in technology stack — QR menus with live availability, table-side ordering, and pay-at-table flows — designed to reduce peak-hour service pressure without degrading hospitality. Table turn time improved 19% at pilot outlets. 2M+ monthly sessions across the platform.

EDC Services · QR Payments · Banking Services · Merchant Financial Products

Built the merchant financial layer across payment acceptance (UPI, QR, EDC), settlement, reconciliation, and payout visibility. Settlement support tickets reduced 41%. UPI success rate optimised to 97.4%. 94% of online payments auto-reconciled to POS settlements without manual intervention.

Billing · Restaurant Operations · Multi-Terminal Workflows · Scale

Designed the unified order data model that became the operational backbone of the restaurant POS. Checkout time reduced from 47s to 18s across 4,200 outlets by eliminating re-keying between kitchen and billing. Billing errors down 34%. 99.3% platform uptime including offline periods.

Waiter Applications · Captain Applications · Order Management · Operational Mobility

Owned the Android application product line for restaurant operations — billing terminals, waiter order-taking, kitchen display systems, and owner dashboards — across 8,500+ active devices. Applications designed for constrained hardware, unreliable networks, and operators who cannot pause service to troubleshoot. 99.1% crash-free session rate.

Scalability · Reliability · Performance · Product Platform Strategy

Defined the domain service decomposition and platform architecture for Petpooja's full product stack. Six independently deployable services with explicit contracts replaced a monolith where a payment failure could take down order acceptance. Platform uptime 99.7%. Cascading failures down 82%. New product capability build time reduced 40%.